Business Systems Analyst - Mid

About Falconwood, Inc: Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. We provide expert consultation on a diverse range of IT subjects focusing on programmatic, acquisition strategy, implementation activities and Information Assurance policy and engineering. We support the total lifecycle of Information Technology systems and applications. We have an opening for a Business Systems Analyst, serving as the liaison between the program office and Navy commands in support of the Navy and Marine Corps Intranet (NMCI) Program. If you want to be part of a dynamic team and provide yourself with a daily challenge, this job is for you.

The Business Systems Analyst will:

• Serve as the principle liaison between the Program and Navy Command Contractor Technical Representatives (CTRs) for the Order to Payment (OTP) Systems: NMCI Enterprise Services Tools (NEST), Central Data Repository (CDR), and Integration Solutions Framework Tools (ISF Tools)
• Serve as the lead for all issues related to access, order, delivery, and contract rollover for all services ordered through the NEST tool.
• Support Service Request Management activities including defining processes, procedures, business rules, and ensuring delivery of services through the contractor ticketing system.
• Manage Navy Enterprise Service Desk (NESD) tickets assigned to you, which includes troubleshooting, resolving operational issues, fulfilling requests from Navy command representatives, and then closing the tickets.
• Troubleshoot and resolve operational issues for the Order to Payment Systems as assigned, and escalate to the appropriate team as necessary.
• Periodically review NEST tool training material to ensure process guides are current and accurate, and work with the Training Team on needed updates.
• Assist in creation and management of Contract Line Item Numbers (CLIN) and Sub-CLIN Line Item Numbers (SLIN) in the NEST tool.
• Conduct weekly working group meetings with Navy command representatives, presenting guidance relevant to NEST tool changes.
• Facilitate bi-weekly Order to Pay integration meetings and monthly Systems Change Control Board meeting.
• Participate in weekly meetings as SME representation for Service Order Management, NEST Planning, and others.
• Maintain documents on the NET Homepage and update as needed.
• Support Fiscal Year Rollover of services by assisting command representatives in preparing services for rollover and post-rollover activities.
• Provide daily reporting to Procuring Contracting Officer (PCO), Administrative Contracting Officer (ACO) and Navy command representatives during rollover and post-rollover activities.
• Maintain Point of Contact listing for Echelon II Navy Enterprise Tool (NET) leads.
• Heavily involved in the Request Fulfillment (REQ) ITSM practice by maintaining REQ Work Instructions, coordinating reviews by Navy stakeholders, and maintaining documentation library.
• Conduct User Acceptance Testing (UAT) for all NET releases.
• Identify deficiencies and opportunities for improvement in NEST, and submit Change Requests as needed.

• Active DoD Secret clearance required
• Minimum of 8+ years of experience in a DoD environment; Experience with Navy Marine Corps Inranet (NMCI) is a plus
• Bachelor's degree in Computer Science, Engineering, or a related field (relevant experience may be substituted for education)
• No travel required
• Required Qualifications:
  • Understanding of ITSM Request Fulfillment Practice, and service delivery principle
  • Proficiency in Microsoft Office applications, particularly Project, Visio, Access, Word, Excel and PowerPoint
  • Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
  • Exemplary customer/client management skills and techniques
  • Ability to analyze data, identify issues, develop improvements and implement process improvement initiatives
• Preferred Qualifications:
  • Certifications: ITIL 4 Foundations
  • Familiarity with NMCI Enterprise Services Tools (NEST), Central Data Repository (CDR), and Integration Solutions Framework Tools (ISF Tools)
  • Experience in a NMCI Customer Technical Representative capacity
  • Experience working in an IT environment in an operational capacity (i.e. operations lead, project manager, systems analyst)
  • Familiarity with DON network environments, specifically NMCI
  • Familiarity with common NMCI service delivery functions, processes and tools

$130,000 - $140,000 based on experience